Terms & Conditions – Clarity Break Retreat
(Paperplane Collective UG – Germany)
1. Scope
These Terms & Conditions apply to all contracts between Paperplane Collective UG (limited liability), Belgradstr. 68, 80804 München, Germany (“Organizer”) and participants (“Customer”) of the Clarity Break Retreat.
2. Subject of the Contract
The Organizer offers retreats that include accommodation, meals, and coaching/workshop programs, and, where applicable, additional services such as transfers and optional activities. The exact scope of services is as described in the retreat program on the website or in the individual offer. Meals provided during the retreat are part of the package and organized directly by the Organizer. Third-party services and optional activities (as detailed in section 5) are not part of the standard package unless explicitly stated otherwise.
3. Booking & Conclusion of Contract
1. The submission of a booking request via the online form, email, or in writing constitutes an offer by the Customer to enter into a contract.
2. The contract is concluded only when the Organizer confirms the booking in writing (e.g., by email).
3. The booking becomes binding once the deposit has been received by the Organizer.
4. Prices & Payment Terms
- The total price is stated in the retreat offer.
- A deposit of 30% of the total price is due within 7 days of booking confirmation.
- The remaining balance must be paid no later than 30 days before the retreat starts.
5. Third-party Services & Optional Activities
Optional activities not included in the package price (e.g., local tours, excursions outside the retreat program) are organized and carried out by independent third-party providers or a Destination Management Company (DMC). In such cases, the Organizer acts solely as an intermediary and is not responsible for the provision, quality, or safety of these third-party services. The contractual relationship exists exclusively between the Customer and the respective third-party provider. Transfers provided by third-party transport companies are also considered third-party services unless explicitly stated as part of the package.
6. Right of Withdrawal (Distance Selling)
Bookings are made online; however, according to § 312g para. 2 no. 9 BGB, the statutory right of withdrawal does not apply to contracts for the provision of services related to leisure activities, if the contract specifies a specific date or period of performance. By booking, the Customer acknowledges that there is no statutory right of withdrawal for this retreat.
7. Cancellation by the Customer
If the Customer cancels the retreat, the Organizer may charge the following lump-sum compensation for damages:
- Up to 90 days before the start: 20% of the total price
- 89–60 days before: 50%
- 59–30 days before: 80%
- From 29 days before: 100%
The Customer is entitled to prove that no damage or lower damage was incurred.
8. Cancellation & Changes by the Organizer
The Organizer may cancel the retreat if:
1. The minimum number of participants specified in the retreat description is not reached (up to 30 days before the start), or
2. Force majeure or other unforeseeable events beyond the Organizer’s control (including but not limited to natural disasters, pandemics, political unrest) make it impossible or unsafe to conduct the retreat.
In the event of cancellation by the Organizer for reasons other than force majeure, all payments already made will be refunded in full.
In the event of cancellation due to force majeure, the retreat fee will be refunded minus non-refundable costs already incurred by the Organizer.
9. Participant Obligations
Participants agree to:
- Be in suitable physical and mental condition to participate in the program and confirm that no known health conditions exist that would make participation unsafe.
- Take personal responsibility for monitoring their own physical and mental well-being during activities and stop participation immediately if feeling unwell or at risk of injury.
- Inform the Organizer in advance of any relevant health conditions.
- Follow the instructions of the Organizer, coaches, and staff.
- Treat the accommodation, facilities, and provided meals with care.
10. Liability & Insurance
- The Organizer’s liability for damages not resulting from injury to life, body, or health is limited to intentional or grossly negligent behavior.
- Liability for damages resulting from injury to life, body, or health remains unaffected, even in cases of simple negligence.
- Participants take part in the retreat and all activities at their own responsibility, subject to the above liability limitations
- Participants are strongly advised to take out their own travel cancellation insurance and international health insurance before departure.
11. Data Protection & Use of Images
The processing of personal data is carried out in accordance with the Organizer’s privacy policy, available on the website. Consent to the use of photos/videos for marketing purposes will be obtained separately and explicitly during the retreat. Participants may withdraw such consent at any time.
12. Governing Law & Place of Jurisdiction
German law applies. If the Customer is a merchant, a legal entity under public law, or a special fund under public law, the place of jurisdiction is Munich, Germany. In all other cases, the statutory provisions regarding jurisdiction apply.